FAQ

Frequently Asked Questions

Quick answers about buying, warranty, delivery and enterprise procurement at C2 Computer. Choose a topic below, or contact us any time — we reply within 24 hours on working days.

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Purchasing & Payment

How do I place an order?

Browse the online store, add items to your cart and check out. For bulk or configured systems, message us on WhatsApp and our account manager will handle the order for you.

What payment methods do you accept?

Standard orders are paid through the website checkout. Enterprise and bulk orders are quoted first and paid against our official invoice — your account manager will confirm the available payment options with your quotation.

Do you provide official quotations?

Yes. Submit your requirement through the Enterprise Product Quotations page and we will reply within 24 hours with a quotation and BOM.

How long is a quotation valid?

14 days as standard. Large projects (100+ units) can lock the price for 30 days.

Do you sell to individuals as well as companies?

Yes. All customers — consumer and corporate — can buy from the online store and enjoy the same device protection.

Used Product Condition

What do the labels New, Used and Refurbished mean?

Every product title on our store carries its condition: | New (brand new, including parallel-import items), | Used (second-hand as taken out of service) and | Refurbished (C2 Computer certified refurbished — tested, cleaned and re-certified).

Where do the second-hand machines come from?

Enterprise lease returns, decommissioned corporate fleets and bank equipment lists, all with source documentation — never consumer trade-ins of unknown origin.

How are machines graded?

Grade A: near-new appearance, battery health 95% or above. Grade B: light signs of use, battery health 85–94%. Grade C: visible scratches or minor dents, battery health 75–84%. A health report is supplied with each unit.

Is the operating system licensed?

Yes. A legitimate OEM Pro licence is pre-loaded (transferred from a decommissioned machine or a new OEM key) and activates as genuine. Apple machines are wiped and pre-loaded with the latest macOS.

Is the previous user's data erased?

Yes. Every SSD is secure-erased to a recognised standard (NIST 800-88), with a data wipe certificate available on request.

See the full service on the Used and Refurbished Laptop Supply page, or browse all laptops.

Warranty & Repair

What warranty is included with my purchase?

All C2 Computer certified refurbished and used equipment comes with C2 ECO CARE Lite as standard: FREE carry-in hardware protection for 6 months from the purchase date. It covers the motherboard, SSD, RAM, keyboard and screen (3 months for the battery).

What is C2 ECO CARE?

Our maintenance service for business customers, in three tiers: Lite (free 6-month carry-in, included by default), advance (1–3 years hardware protection with on-site maintenance) and elite (1–3 years hardware and software support with a specific SLA, remote and tele support included) — at roughly 1/3 of the OEM servicer price. Details on the Warranty page.

Can I extend the warranty on a used machine?

Yes. The battery warranty is extendable to 12 months, and C2 ECO CARE advance / elite extend hardware cover up to 3 years with on-site service.

How do I report a repair?

WhatsApp +852 3008-3088 or email us with your invoice number and a description of the fault. Opening hours: Monday to Saturday, 9:00AM – 6:00PM (Asia Time).

Is accidental damage covered?

No — devices damaged while being used do not qualify for warranty, refund or replacement. Accidental damage cover can be purchased separately.

Enterprise Procurement

Can I buy a whole fleet on one purchase order?

Yes. A single PO can cover Lenovo, HP, Dell, Acer, ASUS and Apple. Best-selling models are held permanently in stock, so delivery takes 5–10 working days. See Enterprise Computer and IT Equipment Bulk Procurement.

Do we get a dedicated account manager?

Yes. Corporate clients are assigned a dedicated account manager for quotations, ordering and after-sales. Start at Enterprise Product Quotations and Dedicated Account Manager.

Can machines arrive ready to deploy?

Yes. We pre-load your standard Windows image, Office and endpoint security, and laser-engrave asset tags (serial number, department, staff ID) directly on the chassis before shipping.

Can old machines be traded in?

Yes. After a Grade assessment, the value is offset against your new order, and ESG-compliant retirement and recycling certificates are provided.

Do you offer leasing?

Yes — 36 or 48-month OPEX leasing, avoiding a one-off capex outlay. Ask for a lease quotation together with your hardware quote.

Delivery & Self-Pickup

How much is local delivery in Hong Kong?

Free door-to-door delivery for orders over HKD $10,000. Orders under HKD $10,000 are charged HKD $200 for door-to-door delivery, or we can ship by courier on a post-paid basis.

How long does delivery take?

In-stock items normally arrive within a few working days; bulk fleet orders in 5–10 working days. Pre-order and configured systems are confirmed at quotation.

Can I pick up my order myself?

Yes. Collect at our Kowloon Bay office: 7/F, Tower 1, Enterprise Square 1, 9 Sheung Yuet Rd., Kowloon Bay, Kowloon, Hong Kong SAR. Please contact us first so the order is ready when you arrive.

What are your opening hours?

Monday to Saturday, 9:00AM – 6:00PM (Asia Time).

Overseas Orders

Do you ship outside Hong Kong?

Yes. We import and export computers and related parts worldwide, with our largest exporting customers in South East Asia. See Overseas IT Equipment Procurement and Export.

Can you handle the export process for us?

Yes. We arrange the equipment, export documentation and delivery, and we customise and deploy systems for overseas clients as part of the project.

Do you operate outside Hong Kong?

Yes. C2 Computer Technology Limited operates in Hong Kong SAR, China Mainland and Malaysia, with our HQ and main operation in Malaysia since 2022. Learn more on the About C2 Computer page.

Server & GPU Configuration

Can you build and configure a server for us?

Yes. We configure servers to your specification — CPU, RAM, storage, RAID and networking — and quote with a full BOM. See Server Configuration and Procurement.

Do you supply AI GPUs and workstations?

Yes. From GeForce RTX 5090 and RTX 4090 cards to RTX PRO 6000 and data centre GPUs, configured into AI GPU workstations or cluster solutions. See AI GPU and Workstation Configuration Solutions and browse the Server GPU collection.

Can I buy server parts separately?

Yes — servers, server CPU, server RAM, server HDD, server SSD, mainboards, PSUs and RAID controllers are all available individually.

Do you provide data centre or networking equipment?

Yes. We supply and relocate data centre equipment (Data Center Equipment Supply and Relocation Services) and procure networking gear and firewalls (Network Equipment and Firewall Procurement), including Cisco, Fortinet, Juniper and Meraki.

Returns & Refunds

Can I return a device if I change my mind?

Yes — no questions asked, as long as the device is unused, in its original packaging with its original invoice. Return it at our office within 15 days of delivery, or by courier collection within 7 days of delivery. A 10% restocking fee applies, and return logistics charges are borne by the customer.

What if the device arrives damaged, defective or wrong?

Contact our Customer Care within 15 days of delivery. Return the device unused, in the same condition and original packaging, for an exchange. If we cannot replace it, we will refund your amount.

How will I be refunded?

Refunds are issued by cheque or bank transfer only, in the name of the customer on the invoice, to the billing address. Bank fees are covered by the buyer. The refund is processed after our engineers inspect the returned device and confirm it is unused and as shipped.

Where can I return the device?

At our C2 Computer office in Kowloon Bay (7/F, Tower 1, Enterprise Square 1, 9 Sheung Yuet Rd., Kowloon Bay, Kowloon), or by courier collection. Full details are in our Refund Policy.

Still Need Help?

WhatsApp or email us and we will get back to you within 24 hours on working days — Monday to Saturday, 9:00AM – 6:00PM (Asia Time).